How to deal with safety critical incidents.
Using the F.I.S.H method of fixing faults, will help you structure your conversation with your learner. This should still be a coaching conversation and be flexible when necessary, listing and responding to your pupil.
Facts (What happened and why?)
Implications (What were the risks?)
Solutions (How do we fix it?)
Help (What level of help/instruction would work best)
How you discuss these incidents with the learner can have massive effects on what solutions you come up with and how successful they will be. Here are some example questions you could use. Remember though to listen and respond to your learner not just read off a list of questions.
What did you think about the last junction?
Tell me how you felt the last junction went?
Talk to me about the last junction?
Tell me about your speed at the last junction?
Is there anything you feel you could improve on in the last junction?
What was on your mind during the last junction?
Once you’ve established the learner is aware a fault has occurred you need to find out why it happened.
Why do you think we were too fast?
Why might that have happened?
Give me some reasons that could have caused us to do that?
What are you finding most challenging at the junction?
Out of interest why do you think that might of happened?
Once you get a response check you’ve exhausted all options with questions like,
That’s interesting, tell me more about that.
Thank you, is there anything else.
Moving on to implications,
What are the risks of us driving like that?
What might happen if we approach the junction too fast?
Who are we affecting?
Tell me what you think would help next time?
How might we do the junction differently next time?
Give me some solutions for next time?
What will work best for you?
What would you like from me at the next junction?
How can I help with the junction?
Let’s work together on the next junction, what support would work best for you?
Tell me based on the previous times we’ve fixed issues what worked best for you?
Remember these are just examples, your role is to help support your learner to discover solutions and then help them practice those solutions.