Driving Lessons
Cowley's School of Motoring logo

Were the pupil’s queries followed up and answered?

Learning Strategies

  What Does The ADI 1 Say

“The ADI should encourage the pupil to self-reflect, seek clarification or further knowledge and understanding when appropriate. This will involve the ADI interacting with the pupil, creating a learning environment that encourages two-way discussion and coaching them to ask the relevant questions relating to any circumstance that may improve learning outcomes.

Dependent on individual learning styles, some pupils may be reluctant to participate but the ADI should still promote the benefits of asking questions to the pupil. Any direct questions or queries from the pupil should be dealt with as soon as possible. The response may involve providing information or directing the pupil to a suitable source. Remember that, wherever possible, the pupil should be encouraged to discover answers themselves. However, if the ADI does need to provide information they must ensure that the pupil completely understands the information given.

Pupils may not always have the confidence to ask direct questions. The ADI should be able to pick up comments or body language that indicates uncertainty or confusion and use suitable techniques to explore possible issues.”

Positives the examiner is looking for in this competency.


The ADI creating a learning environment that encourages the pupil to ask questions throughout the lesson. 

Responding openly, readily and appropriately to queries.

Providing answers of sufficient content or directing the pupil to suitable sources of information.

Actively confirming with pupils if their comments or body language suggest they may have a question.

Encouraging the pupil to explore possible solutions for themselves.

Learners should be encouraged to discover answers for themselves. Being positive about your pupil’s attempts to discover the answers will help create an environment when the learner feel comfortable asking questions and trying to answer them themselves.

If you do need to provide information to your pupil or answer their query, you should ensure they have fully understood before moving on. 

Watch for a pupil’s body language suggesting they have a question or lack of understanding and then checking on what you’ve picked up on. “You seem a little unsure, would it help if I explain in a different way?” or “You seem a little confused, what can I help with, what bit would you like more information on?”

What To Avoid

ADI making no effort to encourage the pupil to ask questions. (Always telling the pupil everything may seem like a good way for getting the information to them. Unfortunately, this information given this way doesn’t normally stick with them, therefor understanding and application can end up being poor as a result.)

Refusing to respond to queries. 

Providing inaccurate or incomplete information in response to queries.

Avoiding the question or denying responsibility for answering it. (This comes up when an instructor doesn’t know the answer to the question. They try to hide their lack of knowledge by setting it as homework for the learner. This is why it’s important to know your stuff, however even if you do know your stuff there may be the odd time that you’re caught out. A better response would be “what a great question, you know what I’m a bit rusty on that, so shall we discover the answer together. How might we do that?”

Need more support?

If you would like more advice and support then we are here to help.

We offer different types of training to suite your needs. Visit our Standards Check page or get in touch for more information.

Contact us